FAQ

Our preferred payment method is bank transfer. After completing the order, we will provide you with all the necessary information, such as the account number and other information necessary for the transfer. Once payment is received we will be able to ship your order. In this way, we strive to provide our customers with a simple and secure payment method. If you have any further questions regarding payment, please do not hesitate to contact us.

We understand that waiting for your order to ship can be exciting, and we would like to provide you with an approximate delivery date. In Europe you should expect delivery within 7 working days, while for shipments outside of Europe we would like you to allow around 10 working days. However, it is important to note that these time frames can be affected by various factors such as customs procedures and shipping conditions. Once your shipment has been dispatched, we will provide you with a tracking code so that you can follow its movement and be aware of the expected delivery.

Yes, all our products are fully original and safe. We only work with verified suppliers and ensure that all our products meet the relevant safety standards and regulations. Our priority is to offer our customers the highest quality products that are safe and effective. We are confident in our offering and are proud to provide products that meet the highest standards of quality and safety.

We have several contact options for you. You can contact us via the form in the "Contact" section. Alternatively, you can send us an email directly to naturaproduct@proton.me. Whichever option you choose, we are here to help you quickly and efficiently. Your questions and feedback are important to us and we are ready to help you every step of the way with your purchase.

In this situation, it is likely that the message or confirmation about your order ended up in the spam folder of your email client. Many email service providers have automated filters that sometimes misclassify messages. I recommend checking the spam folder in your email client and possibly setting the correct rules or marking our message as "Not Spam" for future delivery to your main inbox. If you did not find any message in your spam, I recommend checking the correctness of the e-mail address entered and possibly contacting us directly so that we can check the status of your order.

You can find more about the conditions of the claim on the page Comaplaints conditions